Services
Comprehensive IT support for municipalities, Fire/EMS, utilities, and small-to-medium businesses.
Core Service Areas
Tailored support for Fire/EMS, municipalities, utilities, and small-to-medium businesses. Whether you need a fully managed IT partner or help with specific systems, GNS delivers practical solutions backed by clear documentation.
Managed IT Services
Help desk, workstation lifecycle, software updates, endpoint protection, and user support—delivered by a team that knows your environment.
- 24/7 monitoring and alerting
- Patch management and software updates
- End-user support and ticketing
- Hardware lifecycle and device replacement planning
Server & Infrastructure
Design, deployment, and management of on-prem and cloud servers, storage, and virtualization for mission-critical workloads.
- Windows and Linux server management
- Virtualization (VMware, Hyper-V, and others)
- High-availability and failover design
- Capacity planning and performance tuning
Network Services
Switches, firewalls, VPNs, and secure remote access for stations, substations, campuses, and satellite offices.
- LAN/WAN design and ongoing management
- Firewall configuration and policy reviews
- Secure remote access and VPN solutions
- Wireless network planning and deployment
Cybersecurity
Multi-layer protection, phishing training, and compliance-aligned hardening to defend against modern attacks.
- Endpoint protection and threat detection
- Multi-factor authentication and access control
- Security awareness and phishing simulations
- Policy, logging, and audit-ready documentation
Backup & Recovery
On-site and off-site backups, restore testing, and recovery planning so you can quickly bounce back from outages and incidents.
- Image-based and file-level backups
- Off-site and cloud-hosted backup options
- Regular restore testing and reporting
- Disaster recovery and continuity planning
Cloud & SaaS Support
Guidance and support for Microsoft 365 and other SaaS platforms so your team has secure, reliable access to the tools they use every day.
- Microsoft 365 management and security
- User provisioning and license management
- Email, Teams, and file-sharing support
- Deployment and support of cloud-based virtual servers
Ready to Secure Your Business?
Let’s talk about how Global Network Support can protect and strengthen your IT infrastructure.